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COVID-19 Update: April 8, 2020

UPDATE: April 8, 2020 – 3:15 p.m.

We have had many conversations with residents and families over the past 72 hours and thought it would be helpful to share answers to common questions.

Is the COVID-19 positive resident under quarantine?

Yes, the resident is in quarantine. The quarantine will be lifted after 14 days and the resident is symptom-free for 72 hours.

Are you limiting the number of staff who enter the room?

Yes, our protocol is one direct care staff person, per shift, interacts with the resident. Staff wears Personal Protective Equipment (PPE) during all interactions.

Were staff members tested for COVID-19?

We identified staff that came in contact with the resident 48 hours prior to the diagnosis. At the recommendation of our Medical Director, Dr. Jim Passinault, all identified staff were tested at Mercy Health Saint Mary’s, this exceeded CDC recommended protocols. All tests results were negative.

Are there other confirmed COVID-19 diagnosis?

No, the diagnosis is isolated to one resident at our Franklin campus.

How are residents in the Kilbourne Center (memory care) being kept safe?

We are asking residents to stay in their room.  If a resident desires to leave their room, their temperature is taken and hands are washed.  The resident is always accompanied by a staff member and social distancing is adhered to.

Hallway doors are closed to prevent residents from going into the common gathering area. Specific staff is assigned to each hallway and no longer work from the common area.

We do daily monitoring for signs and symptoms and temperature checks bi-weekly.

How are all other residents and staff being kept safe?

Our infection control procedures are designed to keep all residents and staff safe. In addition to the measures we already have in place, face masks are being provided to residents who reside in congregate buildings to wear if they leave their apartment or are in direct contact with staff in their apartment.

We are grateful to residents, families and the public for stitching and donating masks and welcome more. If you or someone you know would like to donate masks, please email us

Who do I contact if I have questions?

Please submit questions, concerns, compliments to

Other Updates

Extended Executive Order

Governor Whitmer has extended the executive order restricting non-essential visitors to our communities through May 3, 2020. We continue to develop innovative ways to mitigate loneliness and keep residents engaged. We will share more about life enrichment in our Friday update.

Entering and Exiting the Franklin Main Building

A reminder, Franklin residents in the main building must enter and exit at the area adjacent to the main entrance.

Once again, we are reminded of the resilience of residents, families, and staff and are grateful for your continued understanding, patience, and prayers.

We are Community.
We are Clark.